{"id":480,"date":"2023-03-16T07:07:29","date_gmt":"2023-03-16T07:07:29","guid":{"rendered":"https:\/\/drivedeveloppement.com\/focus\/"},"modified":"2026-05-02T08:57:29","modified_gmt":"2026-05-02T08:57:29","slug":"focus","status":"publish","type":"post","link":"https:\/\/drivedeveloppement.com\/en\/focus\/","title":{"rendered":"FOCUS"},"content":{"rendered":"

I\u2019m one of those people for whom customer service really matters.<\/strong><\/p><\/blockquote>\n

We\u2019re hearing more and more that it\u2019s becoming difficult to get quality service<\/em><\/strong>. We also see messages asking us to be courteous<\/em><\/strong> with staff.<\/p>\n

Our fast-paced lives can sometimes make us impatient, even intolerant. This can come through in our communication and negatively impact our relationships.<\/p>\n

Here are a few practical tips for delivering\u2014or receiving\u2014great customer service.<\/u><\/strong><\/p>\n

1.<\/strong> Stay focused on the task at hand by avoiding distractions that can affect your concentration (phone, emails, etc.). It becomes much easier to respond to a client while keeping your FOCUS<\/em><\/strong> on the job in front of you.<\/p>\n

2.<\/strong> Show empathy; understand what the client is asking for. Welcome them calmly and with a smile. The client shouldn\u2019t feel that you\u2019re tired or distracted\u2014they might think they\u2019re bothering you or that their request isn\u2019t important, which isn\u2019t the case.<\/p>\n

3.<\/strong> Listen actively\u2014let the client express themselves without unnecessary interruptions. Take notes if needed.<\/p>\n

4.<\/strong> Respond to your client to the best of your knowledge. If unsure, take the time to verify the information to ensure quality service.<\/p>\n

5.<\/strong> Make sure you\u2019ve addressed the request by summarizing the conversation. If needed, follow up by email, including your contact details and availability.<\/p>\n

Just like with customer service<\/em><\/strong>, these same tips apply to the people handling our own requests<\/strong>. We support them by being courteous<\/em><\/strong>, staying calm, and keeping a smile.<\/p>\n

Keeping your FOCUS<\/em><\/strong> means recognizing that the people around us matter!<\/p>\n","protected":false},"excerpt":{"rendered":"

What’s the secret to great customer service? Learn some tips and tricks on the subject with our new<\/p>\n","protected":false},"author":1,"featured_media":481,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[12,1,11],"tags":[],"class_list":["post-480","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-automotive-industry","category-company","category-entrepreneurs"],"acf":[],"yoast_head":"\nFOCUS - Drive - D\u00e9veloppement des affaires<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/drivedeveloppement.com\/focus\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FOCUS - Drive - D\u00e9veloppement des affaires\" \/>\n<meta property=\"og:description\" content=\"What's the secret to great customer service? 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